Right from my first enquiry, the 1791 team impressed me with their care for detail and willingness to go to extra effort to provide quality service. I am living overseas but wanted a New Zealand made engagement ring for my Fiance. Ardouin from Customer Services organised the shipping and tackled the challenging French customs systems to get the ring safely across to the other side of the world. When it arrived it was perfectly crafted and beautifully designed. I needed to resize the ring and again Ardouin organised everything for the ring to be resized in Europe by a trusted jeweller. Throughout the entire process comunication was fantastic, even across so many timezones, and I felt completely at ease that the ring was safe. My fiance loves the ring and we will be in touch again soon to choose our wedding bands from 1791.
Brendan & Julia R
My fiance put a great deal of effort into finding the 'perfect' engagement ring for me and it was clear to him that it should be handmade. When he approached staff at 1791Diamonds, he had very clear ideas of what he wanted and how the ring should look in the end. From the first moment onwards, he was provided with committed, patient and timely customer service. He could discuss his design requests via email and telephone at any moment throughout the entire process. His ideas were completely respected and he was supported with professional advice through every step. The friendliness and enthusiasm of the 1791Diamonds staff were very comforting along the way, especially because the quest for the 'one and only' engagement ring can be quite stressful.
After our engagement, a further plus was the free resizing of the ring which was very easy for us and done within less than a week. It was a great advantage to have somebody we could trust with this because they knew the ring like no one else.
We are extremely happy with the ring and the service we received. In the end, I really got the 'perfect' ring thanks to 1791Diamonds and their fabulous staff. When it's time for wedding rings, we definitely know where to go!