Right from my first enquiry, the 1791 team impressed me with their care for detail and willingness to go to extra effort to provide quality service. I am living overseas but wanted a New Zealand made engagement ring for my Fiance. Ardouin from Customer Services organised the shipping and tackled the challenging French customs systems to get the ring safely across to the other side of the world. When it arrived it was perfectly crafted and beautifully designed. I needed to resize the ring and again Ardouin organised everything for the ring to be resized in Europe by a trusted jeweller. Throughout the entire process comunication was fantastic, even across so many timezones, and I felt completely at ease that the ring was safe. My fiance loves the ring and we will be in touch again soon to choose our wedding bands from 1791.
Commission an Engagement Ring
Dear 1791,
I'm writing this to express my extreme gratitude towards the service I received from your business when recently purchasing an engagement ring.
I had made enquiries with over a dozen different jewellers & after one phone call with your designer Alice, I knew 1791 was the company I would have design the ring. Your staff came across as legitimately interested in my personal endeavour to create the perfect ring & at no time did I ever feel like my input wasn't valued or incorporated. Every detail was important to me, from the ring's design to the diamonds, so when I was advised & listened to in equal measure I knew I'd made the right choice. Best of all were the results...wow! How could she say no? The comments alone my fiancee receives speak infinitely for the brilliant design & end quality.
Thank you so much to Alice & your team. I would recommend your business to anyone that was looking for diamond jewellery & can't wait to work with you again on the wedding bands!